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About COB Solution

What year was COB Solution founded?

COB Solution was founded in 2021.

Who founded COB Solution?

COB Solution was founded by medical providers who understood the challenges of running a medical practice.

What services does COB Solution offer?

COB Solution offers a wide range of medical billing and administrative services, including billing and coding, authorization and benefits, credentialing and provider maintenance services, medical auditing, financial management, and customer care.

Does COB Solution provide customized services?

Yes, COB Solution provides customized services to fit the unique needs of each practice, ensuring personalized support and tailored solutions.

What sets COB Solution apart from other practice solutions companies?

COB Solution stands out by building strong partnerships with top medical providers, providing responsive and personalized service, and constantly striving to improve its services.

Revenue Cycle Management

How can COB Solution help practices improve revenue cycle management?

COB Solution helps practices identify opportunities for improvement, ensures accurate claim submission, and provides insights and analysis to optimize the revenue cycle.

How does COB Solution assist with billing and coding?

COB Solution ensures accurate coding, timely claim submission, and adherence to billing regulations to support practices with their billing and coding needs.

What role does COB Solution play in medical auditing?

COB Solution conducts comprehensive medical audits to identify potential compliance issues and improve coding accuracy.

How does COB Solution support practices with financial management?

COB Solution offers payroll management, bookkeeping, and financial reporting services to assist practices with their financial management needs.

How can COB Solution help improve the cash flow of a medical practice?

COB Solution’s billing and collection services can improve a practice’s cash flow by streamlining revenue cycle management and ensuring timely payments.

Customer Care and Patient Services

What customer care services does COB Solution offer?

COB Solution offers services such as scheduling and follow-up management, voicemail and call handling, patient eligibility verification, feedback collection, and lost patient tracking to enhance the patient experience.

How does COB Solution assist practices with patient scheduling and follow-up?

COB Solution assists practices in managing scheduling and follow-up through various channels, including scheduling websites, phone calls, and text messages.

Can COB Solution handle voicemail and call handling for practices?

Yes, COB Solution can handle voicemail and incoming calls in a professional and efficient manner, including call screening, message-taking, and call routing.

How does COB Solution help practices verify patient eligibility?

COB Solution helps practices verify the eligibility of all patients each month to ensure active insurance coverage.

Can COB Solution assist with collecting feedback from patients?

Yes, COB Solution helps practices collect feedback from patients and send surveys to gather input on their experience.

How can COB Solution help practices track and reactivate lost patients?

COB Solution assists practices in tracking lost patients and identifying opportunities to retain and reactivate them.

Can COB Solution help practices improve patient satisfaction?

Yes, COB Solution’s customer care services are designed to improve patient satisfaction by providing prompt and efficient support.

Does COB Solution provide training for its customer care representatives?

Yes, COB Solution provides training to its customer care representatives to ensure they deliver excellent service and maintain professionalism.

Billing and Claims

How does COB Solution submit claims to insurance companies?

COB Solution uses its proprietary software system to submit claims accurately and in a timely manner.

Does COB Solution help with payment posting and tracing?

Yes, COB Solution helps practices track payments from insurance companies and ensures they are posted correctly to the practice’s account.

Does COB Solution assist with claims collection?

Yes, COB Solution helps practices collect outstanding payments from patients and insurance companies, including contacting patients and negotiating payment plans.

Does COB Solution provide reports and analytics for practices?

Yes, COB Solution provides monthly reports that track revenue cycle performance, including information on claims submitted, payments received, and revenue collected.

How does COB Solution handle patient copays?

COB Solution helps practices collect patient copays at the clinic on a weekly basis and ensures all necessary documents are collected.

Authorization and Benefits

What services does COB Solution offer for authorization and benefits?

COB Solution offers services such as eligibility verification, benefits checking, authorization requests, and copay collection to ensure proper billing and smooth operations.

Why are authorization and benefits important for a medical practice?

Authorization and benefits are important as they ensure proper billing, avoid delays in patient care, and provide clarity on patient payment responsibilities.

Credentialing and Provider Maintenance

What services are included in COB Solution's credentialing and provider maintenance services?

COB Solution provides enrollment and credentialing assistance, updates and maintenance of practice information, EDI enrollments, and EFT setup to ensure practices maintain good standing with insurance companies.

How does COB Solution help practices keep their information up to date?

COB Solution helps practices keep their information up to date with insurance companies’ directories and assists in updating phone and fax systems, EMR and billing systems, and insurance portals.

What is the benefit of EDI enrollments facilitated by COB Solution?

EDI enrollments facilitated by COB Solution enable practices to send electronic claims and receive electronic remittances, reducing paperwork.

Does COB Solution assist with setting up electronic funds transfer (EFT)?

Yes, COB Solution helps practices set up electronic funds transfer (EFT) for all insurance companies they work with, eliminating paper checks and mail delivery.

Why is credentialing and provider maintenance important for medical practices?

Credentialing and provider maintenance are crucial for ensuring proper billing, maintaining good standing with insurance companies, and avoiding delays in patient care.

Compliance and Security

What steps does COB Solution take to ensure data security and HIPAA compliance?

COB Solution follows strict security protocols, including secure data transmission, encrypted storage, access controls, and regular audits to maintain data security and HIPAA compliance.

How does COB Solution handle confidential patient information?

COB Solution treats all patient information as highly confidential and implements robust security measures to protect patient privacy.

Partnership and Pricing

How does COB Solution envision its role in the healthcare industry?

COB Solution envisions itself as the premier provider of practice solutions, empowering medical practices nationwide with comprehensive services and innovative solutions.

Can COB Solution offer enrollment and credentialing assistance?

Yes, COB Solution helps practices enroll in insurance networks and maintain credentials with insurance companies.

Can COB Solution integrate with existing practice management software?

Yes, COB Solution can integrate with existing practice management software to streamline operations and enhance efficiency.

What are the payment options available for practices working with COB Solution?

COB Solution offers multiple payment options, including electronic funds transfer (EFT) and traditional paper checks, based on the preferences of each practice.

How does COB Solution handle pricing for its services?

COB Solution provides transparent pricing based on the specific needs and requirements of each practice, ensuring fair and competitive rates.

Feedback and Trial

Can COB Solution provide references from current clients?

Yes, COB Solution can provide references from current clients who have benefited from their services.

Does COB Solution offer a trial period for its services?

COB Solution offers a trial period to allow practices to experience their services and evaluate the benefits before committing to a long-term partnership.

How does COB Solution handle customer feedback and concerns?

COB Solution encourages open communication and actively seeks customer feedback and concerns to continuously improve its services and address any issues that may arise.