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COB is a trusted healthcare technology partner delivering innovative revenue cycle management, practice infrastructure, and enterprise solutions since 2005.
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Discover how COB has helped healthcare organizations transform their revenue cycle, reduce denials, and accelerate cash flow.
View Success StoriesIntegrated Software Service for Smarter Home-Based Therapy Operations.
Care Reach helps home-based therapy agencies turn provider matching, case assignment, field visits, and follow-up into one connected operational workflow.
Find the Right provider, Cover Hard-to-fill Cases, and Keep Referrals Way Smoother!
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Care Reach is a Multi-Tenant SaaS Service built for healthcare organizations managing distributed field teams and the operational complexity that comes with delivering care in patients’ homes.
Our Software Supports
One Referral Shouldn’t Take This Much Work.
Finding a provider isn’t just about who’s available. They need to cover the patient’s ZIP code, be credentialed with the patient’s payer, have the right discipline, work within the preferred time, meet relevant patient preferences, and have capacity left in their caseload.
For many agencies, bringing all of that together still means phone calls, spreadsheets, and institutional memory.
Finding the right provider takes too much chasing. Call after call just to find someone who’s eligible, available, and ready to take the case.
Good referrals shouldn’t hit a dead end. When no provider checks every box, valuable referrals can sit unassigned with no clear next move.
You need to see where the workflow is getting stuck. Which cases are still waiting? Where are the coverage gaps? Why was one provider recommended over another?
Care Reach was built to close that gap between receiving a referral and actually getting the right provider to the patient’s home.
We Do It across Five Connected Workflows.
Care Reach searches your active provider network against the factors that actually determine who can take the case.
Match providers by patient ZIP code and your defined service areas.
Factor in each provider’s recorded payer credentialing.
Match the required discipline with preferred days, time, availability, and remaining capacity.
See why each provider was included or excluded, so your team understands the recommendation instead of relying on a black box.
No perfect match? Give the case another path to coverage.
When standard matching comes up short, Care Reach can move the case into your internal coverage pool, where eligible providers can offer to take it at an elevated rate within a ceiling your agency sets.
Set your maximum rate before committing.
Give difficult-to-fill cases another chance within your own eligible provider network.
Less chasing. More control over what happens next.
Care Reach turns assignments from scattered calls and follow-ups into one structured operational workflow.
See exactly where cases stand: Not Reached, In Progress, or Awaiting Assignment.
Assign a provider and capture their confirmation or decline.
If the first option doesn’t work, put the case straight back into the matching workflow.
Managers can override recommendations when needed, with the reason recorded for accountability.
The Workflow Shouldn’t Stop When The Provider Leaves The Office.
Care Reach gives field providers a mobile workflow built around what actually happens before, during, and after a home visit.
See the day’s visits and navigate directly to the next patient.
Capture arrival and flag unusual distance from the visit location.
No one at the door? Follow a defined escalation process instead of figuring it out on the spot.
Capture camera-only door photography as visit evidence, without allowing gallery uploads.
Collect patient-responsibility amounts and schedule the next visit while the workflow is still moving.
See where referrals move and where they get stuck.
Care Reach gives managers visibility across the operational journey, from referral activity and difficult coverage cases to provider performance, completed visits, and collections.
See what happens between intake and assignment.
Understand how hard-to-fill cases move through alternative coverage.
Keep visibility into the activity and performance of your field workforce.
Track completed visits and patient-responsibility collection.
Go beyond headline numbers with drill-down into the records behind them.