Testimonials

The team at COB Solutions proactively monitors insurance panel openings and proceeds with enrolling me when opportunities become available, even if I have not specifically requested it, as I expressed interest in joining any available insurance. Furthermore, they provide consistent follow-up and timely reminders regarding insurance requests and related updates, while delivering clear and timely notifications regarding credentialing maintenance, updates, and any required actions.

I am very satisfied with the shorter overall turnaround time. Additionally, I am highly satisfied with the daily authorization updates provided around 6 PM.

Communication on financial returns and use of the dashboard to help separate self-pay from insurance-based patients is very helpful. Additionally, the support through our transition from ChiroTouch to DrChrono has been handled well.

Consistent and proactive follow-up on all credentialing matters, including those that I was not previously aware of. Overall, I am satisfied with the performance.

The team offers a lot of remote assistance and it's a one-window operation. They are very responsive and follow up on all individual inquiries. The account person is deeply involved, providing close one-on-one communication and following up 100 percent of the time.

One specific thing the team does exceptionally well is handling eligibility. The team is, most of the time, very attentive and on top of verifying patient eligibility. Additionally, the authorization process is generally handled well.