30%
Reduction in No-Shows
25%
Increase in Reactivations
24/7
Inquiry Management
5-Star
Patient Experience
Transform your front desk into a high-performing patient retention engine. COB Solution's Patient Concierge acts as an extension of your practice, handling inbound scheduling, reducing no-shows through proactive outreach, and recovering lost patients so your clinicians can focus solely on care.
Professional handling of new and returning patient bookings.
Automated and manual text and call outreach to secure attendance.
Immediate follow-up protocols to reschedule missed appointments.
Targeted outreach to patients who dropped off the schedule.
Coordination of rides for Medicaid patients to ensure access to care.
Collecting and managing patient reviews and satisfaction surveys.
1Patient no-shows contribute to approximately $200K–$450K+ in annual revenue loss per practice, with each missed appointment costing an estimated $75–$250 per visit in unutilized clinical capacity.
2A structured Patient Concierge system reduces no-show rates by up to 30%, improving schedule utilization and increasing appointment fill efficiency by 20–35% across monthly visit cycles.
3Proactive reactivation campaigns improve patient return rates by 25%, recovering an estimated 15–30% of dormant patient revenue base annually, particularly from incomplete treatment plans.
Schedule a free strategy session with our experts. We'll analyze your current workflow and show you exactly how we can improve your revenue cycle performance.
1 h · No commitment · Tailored to your practice (929) 229-7207