COB is a trusted healthcare technology partner delivering innovative revenue cycle management, practice infrastructure, and enterprise solutions since 2005.
Your Front Desk Should Never Be the Reason You Lose a Patient.
Reduce Your Costs by 50% on Front Desk Staffing Costs With Real Virtual Human Assistants
COB's Virtual Front Desk manages your daily front desk operations — from appointment scheduling and patient communication to insurance verification, co-payment, and administrative support — helping your practice streamline workflows, reduce administrative overhead, and focus more on delivering quality patient care.
HIPAA compliant
Real assistants, live! Not bots
Up to 80% of claims denials can be traced back to front-end administrative errors.
Beyond Administrative Support. See How Our Front Desk Is Transforming Business Performance.
The same welcoming spirit for each patient, every time
01
49.5% Lower Administrative Cost per FTE
Reduce front desk operating expenses while eliminating recruitment, onboarding, and retraining costs.
02
Up to 65% Greater Cost Efficiency for Multi-Location Organizations
Standardize front desk operations across every location with a scalable virtual workforce.
03
Revenue Protection Through Front Office Accuracy
Address the 62–80% of claim denials associated with front office processes, including patient registration, eligibility verification, and prior authorizations.
04
Higher Patient Access & Appointment Utilization
Support proactive scheduling and patient communication to improve attendance and minimize revenue leakage from missed appointments.
05
Consistent Patient Experience at Enterprise Scale
Deliver the same welcoming, professional patient interaction across every location, every shift, and every patient touchpoint.
Everything Your Front Desk Needs, In One Place
Appointment Scheduling & Rescheduling
Human Interaction with Patient Communication
Call Handling & Message Management
Insurance Verification
Patient Registration & Intake
Administrative Documentation
Referral Intake & Tracking
Authorization Status Tracking
Self Check-In
A smoother arrival experience from the moment patients walk in.
Explore our full suite of healthcare operations services designed to Support workflows, improve revenue performance, and support scalable growth across every practice stage.
Hear from healthcare providers, practice managers, and medical teams who trust COB Solution to improve their operations and financial performance.
The team at COB Solutions proactively monitors insurance panel openings and proceeds with enrolling me when opportunities become available, even if I have not specifically requested it, as I expressed interest in joining any available insurance. Furthermore, they provide consistent follow-up and timely reminders regarding insurance requests and related updates, while delivering clear and timely notifications regarding credentialing maintenance, updates, and any required actions.
Enjoy Care PT
I am very satisfied with the shorter overall turnaround time. Additionally, I am highly satisfied with the daily authorization updates provided around 6 PM.
CH Physical Therapy PC
Communication on financial returns and use of the dashboard to help separate self-pay from insurance-based patients is very helpful. Additionally, the support through our transition from ChiroTouch to DrChrono has been handled well.
Spehar Chiropractic LLC
Consistent and proactive follow-up on all credentialing matters, including those that I was not previously aware of. Overall, I am satisfied with the performance.
Synergy Motion
The team offers a lot of remote assistance and it's a one-window operation. They are very responsive and follow up on all individual inquiries. The account person is deeply involved, providing close one-on-one communication and following up 100 percent of the time.
Pivotal Care PT
One specific thing the team does exceptionally well is handling eligibility. The team is, most of the time, very attentive and on top of verifying patient eligibility. Additionally, the authorization process is generally handled well.
North Corona PT
The team at COB Solutions proactively monitors insurance panel openings and proceeds with enrolling me when opportunities become available, even if I have not specifically requested it, as I expressed interest in joining any available insurance. Furthermore, they provide consistent follow-up and timely reminders regarding insurance requests and related updates, while delivering clear and timely notifications regarding credentialing maintenance, updates, and any required actions.
Enjoy Care PT
I am very satisfied with the shorter overall turnaround time. Additionally, I am highly satisfied with the daily authorization updates provided around 6 PM.
CH Physical Therapy PC
Communication on financial returns and use of the dashboard to help separate self-pay from insurance-based patients is very helpful. Additionally, the support through our transition from ChiroTouch to DrChrono has been handled well.
Spehar Chiropractic LLC
Consistent and proactive follow-up on all credentialing matters, including those that I was not previously aware of. Overall, I am satisfied with the performance.
Synergy Motion
The team offers a lot of remote assistance and it's a one-window operation. They are very responsive and follow up on all individual inquiries. The account person is deeply involved, providing close one-on-one communication and following up 100 percent of the time.
Pivotal Care PT
One specific thing the team does exceptionally well is handling eligibility. The team is, most of the time, very attentive and on top of verifying patient eligibility. Additionally, the authorization process is generally handled well.
North Corona PT
Speak with Our Team
Book your consultation today and see what a Virtual Front Desk can do for your practice.
Book a Demo
Get a Personalized Consultation
A focused, no-pressure session where our advisors align COB's solutions to your workflows.
